Find Shipments Requiring Reimbursement
Use the Inbound Shipments page to identify shipments where Amazon never received everything you sent, so you can open a reimbursement case.
When you ship inventory to FBA, Amazon does not always receive every unit you sent. Boxes get lost, units go missing, and the difference between what you shipped and what Amazon checked in can add up to thousands of dollars per year. Profit Hawk's Inbound Shipments page tracks shipped vs received quantities for every shipment, so you can spot shortages and open reimbursement cases with Amazon.
What "requires reimbursement" means
Profit Hawk does not file reimbursement claims on your behalf, but it gives you the data you need to find shortages and file them yourself (or hand the list off to a reimbursement service).
A shipment may be eligible for reimbursement when:
- It is in a finalized status (CLOSED, or DELIVERED with no further check-ins expected). Avoid filing while a shipment is still RECEIVING or CHECKED_IN, since those statuses can still change as Amazon checks units in.
- The unreceived units count is greater than zero (units shipped but never received)
- The shipment is past Amazon's reconciliation window (usually 30 to 60 days after closing)
Step-by-step
Open Inbound Shipments
Click Inbound Shipments in the left navigation. The page lists all FBA shipments with summary cards showing Open Shipments, Unreceived Shipment Units, and Unreceived Value at the top.
Show closed shipments
By default, the table hides closed shipments to focus on what is in-flight. Toggle Include Closed Shipments so finished ones appear in the list.
Filter by status
Use the status filter to focus on Closed and Delivered shipments. These are the finalized statuses where unreceived counts are stable and shortages are actionable. Skip Receiving and Checked In for now: those can still change as Amazon continues to check units in.
Sort by Unreceived Units
Click the Unreceived Units column header to sort highest to lowest. Each row in the column shows the units short and the estimated value below it.
The estimated value is calculated using your per-unit cost from Product Costs. If costs are missing, the value will read low or zero. Setting a manufacturing cost on every product makes this column much more useful.
Open a shipment with shortages
Click any row to open the shipment detail page. The summary cards show:
- Shipped -- units you sent
- Received -- units Amazon checked in
- Unreceived -- the difference
- Total Cost -- estimated total cost of what you shipped
- Unreceived Cost -- estimated value of what Amazon did not receive
Drill into per-SKU shortages
Scroll to the items table on the shipment detail page. Each row is one SKU with its shipped quantity, received quantity, and unreceived cost. Sort by unreceived cost or quantity to find the biggest gaps.
Open the shipment in Seller Central
Click the shipment ID at the top of the detail page (or in the table) to jump straight to the matching Seller Central shipment. From there you can open a reimbursement case using Amazon's standard process.
Track which shipments you have already filed
Profit Hawk does not currently track reimbursement case status. Most sellers use a spreadsheet or their reimbursement service's dashboard to track which shipments have been claimed. Use the shipment ID in Profit Hawk as the key to keep both lists aligned.
Reading the unreceived totals
The summary cards above the table sum unreceived units and value across every shipment in the table (filtered by your current status filter and date range). Use them to quickly answer "how much money is sitting in unreceived units right now?"
Note that unreceived units are not always lost. A shipment that is currently RECEIVING will show unreceived units that may still get checked in over the next few days. That is why the workflow above starts with closed/finished shipments where the count is final.
AWD shipments
The AWD Inbound tab tracks shipments going from your supplier or 3PL into Amazon's distribution centers. It uses the same Shipped, Received, and Unreceived columns. Reimbursement on AWD shipments follows a different process in Seller Central, but the data you need to file is the same.
Common questions
Unreceived Cost is calculated using each product's manufacturing cost from Product Costs. If a product has no manufacturing cost set, its contribution to the cost total is zero. Add costs to your products to populate this column accurately.
Not at this time. Profit Hawk surfaces the data you need to identify shortages, but you (or a reimbursement service) need to open the case in Amazon Seller Central. We have heard the request and are evaluating direct integrations.
Profit Hawk syncs from Amazon's API. If Amazon's records still show the units as unreceived, that is what the page reflects. Open the shipment in Seller Central using the link in the table to confirm the latest status. If the discrepancy is on Amazon's side, you can file a reimbursement case against the shortage.
The Inbound Shipments page only covers shortages between what you shipped and what Amazon received. Reimbursements for inventory that was lost or damaged in FBA after check-in are tracked separately by Amazon. This use case focuses specifically on inbound shortages.
What to do next
Inbound Shipments
The full reference for the Inbound Shipments page and shipment detail view.
Product Costs
Add manufacturing costs so unreceived value totals are accurate.
Amazon Seller Central
Confirm your Seller Central connection is healthy so shipment data stays current.
Inventory Overview
Back to the main page where day-to-day inventory work happens.
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